Shared services

globaltraid will support you in the design, implementation, improvement and operation of shared service centres.  Our services include:

  • strategy, options generation, sourcing and cost benefit analysis
  • due diligence on new service lines or customers in existing centres
  • location options analysis
  • change management and transition, including staff related issues
  • appropriate governance, compliance and oversight activities
  • continuous improvement strategies, including Lean Six Sigma
  • drafting contracts and service level agreements
  • training courses:
    • implementing Shared Service Centres; and
    • developing mature Shared Service Centres


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