sets clear standards and regularly reviews its performance to provide high quality
globaltraid provides clear information about its services, which will be easily accessible to everyone who needs them. All enquiries and complaints will be dealt with in a prompt and courteous manner. Users of globaltraid services are consulted and their views used to improve our services.
Standard of customer care
1. Responding to correspondence
globaltraid will answer all correspondence - including letters and emails - in a prompt and clear manner.
globaltraid staff will see people punctually when an appointment has been made at its offices. If no appointment has been made, we will endeavour to see people as soon as reasonably possible.
3. Answering telephone calls
globaltraid will answer telephone calls in a fast and helpful manner.
globaltraid will provide clear and straightforward information about its services to help clients find the information needed.
5. Complaints procedures
globaltraid promptly deals with any complaints. Target:
6. Access of services for all
globaltraid will take all reasonable steps to make its services available to everyone, including those with special needs.